You have carried that pile long enough.

For the on-site quote, yes, because we want to walk it with you and agree on the price face to face. For the pickup itself, plenty of customers leave things in the garage or by the side door and we send photos when the job is done.

No. We carry everything out ourselves, from the basement, the attic, an upstairs bedroom or the back yard. We lay floor protection, carry rather than drag, and sweep up before we leave. You point, we lift.

Most days there is a same-day arrival window, seven days a week including evenings, at no extra charge. Text photos and your address in the morning and there is a good chance we are at your door that afternoon.

No. The on-site quote is free, there is no deposit, and if you want to think about it we leave the written price with you and follow up once. That is it.

No, and we say so because it is the thing people apologise for most on the doorstep. Every crew has seen a garage nobody has opened in six years, a spare room that became storage, a house where someone was unwell. Nobody comments, nobody takes photos beyond what we need for the quote, and nobody talks about your house afterwards. You do not have to tidy before we come.

Of course. Plenty of customers have a friend, a partner or a neighbour there, and that is completely normal. You can ask for a two-person crew rather than one, ask for the same crew you had last time, or ask us for a woman on the crew and we will arrange it where our schedule allows. You get the name and photo of who is coming before they arrive, and we text you when they are thirty minutes out.

Yes. If we spot something with real resale value, an antique, a decent appliance, tools, we tell you before it goes on the truck so you can decide. We are not in the business of quietly reselling your things, and we would rather you kept something than found out later what it was worth.

Say so and we stop. Pull something back off the truck, keep a piece of furniture you thought you were ready to lose, or pause the whole job for another day. With estate and downsizing work especially, people often need a moment, and there is no charge for changing your mind.

We sort every load by hand. Usable furniture, appliances, clothing, books and toys go to Ottawa shelters and charities, and metal, electronics and cardboard go to recycling. Only what nobody can use goes to the transfer station.

We come the same day in the same window every week or every other week, take whatever is waiting in the garage or by the side door, and text you when it is done. Pause or stop any time at no cost.

Yes, and that is most of why people call. Since September 2024 the city takes three items every two weeks, counting a bag, a 140-litre bin or one bulky item as an item each, and leaves the rest at the curb. A weekly route takes your extra bags, bins and bulky items on top of whatever the city collects, so the limit stops being something you have to think about.

City yellow bags are $4.40 each, sold four at a time for $17.60, and only from client service centres and Home Hardware. Two extra bags a week already puts a household around $35 a month, before the driving and before storing waste for fourteen days. Weekly pickup is one flat monthly number quoted free at your door, with nothing to buy and nothing to carry.

We come out, walk the property with whoever is handling it, and write down one firm price for the whole job. From there it is your call: the entire house in a couple of days if there is a closing date, or a room at a time while the family sorts through things. You mark what stays, we box photographs, paperwork and anything with a name on it and leave those with you, then clear and sweep the rest. Foreclosure, eviction and hoarding cleanouts are handled the same way, discreetly.

Yes. The three-item limit is counted per property, not per unit, and no duplex, triplex or rooming house can split three items between its tenants. We run private collection for multi-unit buildings, townhome complexes, condo corporations and short-term rentals, with a fixed weekly window.